Return and Exchange policy

Asaldesigns accept exchanges provided it is within 14 days of receipt of your items and that it is in perfect condition.  All items must be returned as sold with all tags intact i.e. the same condition in which we sent it in – unworn and unwashed. In the unlikely event that an item is returned to us in an unsuitable condition (e.g. with makeup stains, perfume etc) we may have to send it back to you.
It is the customer’s responsibility to ensure the product is returned back to us and it is also under their liability to cover any postal charges for the return and for the shipping of the new item.
We do however recommend that customers who send for an exchange opt for a registered/signed post in order to have a certificate of postage for their own record.

Please note that the bridal diracs are exempt from this exchange and return policy.

For international exchanges, the same regulations apply, however if you are from outside the EU you must complete a short customs declaration form; stating that the package encloses ‘returned goods’. If for any reasons the package is stopped at UK customs and a charge has incurred, no payment will be made by Asaldesigns and the package will be returned to the sender.
 To return your item(s), follow the steps below:
⦁ Send us an email to asaldesigns18@gmail.com with your name and order number and the reason for the return and exchange
⦁ Wait for our email with your return authorisation.
⦁ Return the item(s) using the postal carrier of your preference. You are responsible for shipping costs associated with exchanges and returns.  We recommend shipping with insurance and keeping your shipping receipts until your return is processed.
⦁ Please insure you include the original invoice when returning or exchanging
⦁ You will receive an e-mail once your refund or exchange has been processed

PLEASE BE INFORMED:  We are NOT liable for lost return packages, and recommend you to insure and track your package. 
To be eligible for a (partial) refund. You have to contact Asaldesigns within 24 hours receiving your parcel in the case of any damage on the goods received. If the 24 hours of receiving the parcel exceeded. The responsibility will be the customer.

IMPORTANT REMINDER: That the bridal diracs are non-refundable and non-returnable.